Confidentiality
We are committed to maintaining the highest degree of integrity in all our dealings with potential, current and past clients, both in terms of normal commercial confidentiality and the protection of all personal information received in the course of providing the business services concerned. We extend the same standards to all our members, suppliers and associates.
Ethics
We always conduct our own services honestly and honourably and expect our clients and members to do the same. Our services, assistance and methods imparted through our training. Take correct account of ethical considerations, together with protection and enhancement of the moral position of our clients and members.
Duty of Care
Our actions and advice will always conform to relevant law and we believe that all businesses and organisations, including this agency, should avoid causing any adverse effect on the human rights of people in the organisations we work with, the local and wider environments and the well-being of society at large.
Bookings
Our bookings will usually be in the form of a detailed requirement, including locations, timescales, risks and excess travel. The quality of our services and the value of our support provide the only true basis for continuity. We always try to meet our clients’ specific requirements with a professional and courteous attitude. Booking forms with terms and conditions must be signed prior to assignments commencing.
Fees
Our fees are always competitive for what we provide, which is high quality, tailored specialised services. As such we do not generally offer arbitrary discounts; that said we always try to propose solutions which accommodate our clients’ available budgets and timescales. We agree our fees and basis of charge clearly in advance, so that our clients can plan ahead and agree that it is financially justified.
Payment
We aim to be as flexible as possible in the way that our services our charged. We require 50% deposit on booking day to secure and confirm your booking. All fees must then be paid to the agency within 28 days after assignments.
Quality Assurance
We maintain the quality of what we do through constant ongoing review with our team members of all aims, activities, outcomes and the cost-effectiveness of every activity. We encourage regular review meetings and provide frequent progress reports. This agency is licensed with the SIA non frontline operative. We comply with the GDPR privacy policy and are registered with the National Business Register and our logo is Trademarked.
Professional Conduct
We conduct all our assignments professionally and with integrity. We take great care to be completely objective in our judgement and any recommendations that we give, so that issues are never influenced by anything other than the best and proper interests of our clients.
Equality and Discrimination
We always strive to be fair and objective in our advice and actions and we are never influenced in our decisions, actions or recommendations by issues of gender, sexuality, race, creed, colour, age or personal disability.
Complaints
All personnel registered with VIP Chaperones adhere to strict codes of conduct and are expected to be helpful, polite and courteous at all times. If you are not completely satisfied with our services, please contact our Standards Manager in writing within seven working days. A full investigation shall be carried out and appropriate action taken.